Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Customer Experience Specialist (Japanese Speaker)

Customer Experience Specialist (Japanese Speaker)

Klook Travel Technology LimitedKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do. Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values :

  • Customer First
  • Push Boundaries
  • Critical Thinking
  • Build for Scale
  • Less is More
  • Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What You'll Do

  • Handles and responds to customer enquiries and complaints through phone, online chat and / or emails
  • Ensures all customer inquiries / issues / complaints are resolved according to the company's processes and procedures
  • Identifies and escalates difficult and complex issues to senior team members
  • Maintains a positive, empathetic and professional attitude towards customers
  • Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
  • Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
  • Liaises with external vendors and service operators to fulfill booking changes
  • Keeps updated with company procedures and processes
  • Shares customer feedback with relevant departments for further improvements
  • What You'll Need

  • Fresh graduates are encouraged to apply
  • Proficient in English / Mandarin and Japanese (both verbal and written).
  • Previous experience in customer service is an added advantage
  • Able to work shifts (including weekends, public holidays, overnight)
  • Possess a problem-solving mindset to proactively find solutions for customer needs
  • Strong written and verbal communication skills to communicate clearly and effectively with our customers
  • Good team player to work collaboratively in a team environment
  • Keen attention to detail in completing tasks accurately and thoroughly
  • Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

    Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

    An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

    #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Experience Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia

    Pekerjaan yang berkaitan
    Customer Experience Specialist (Japanese speaking) - Now Hiring!

    Customer Experience Specialist (Japanese speaking) - Now Hiring!

    HenkelKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Accountable for securing supply & stock shortages management, ensuring agility and reliability, supporting an amazing customer experience. Interacts and collaborates internally with relevant departm...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Customer Service Japanese Speaker

    Customer Service Japanese Speaker

    DevloITKuala Lumpur, Kuala Lumpur, Malaysia
    Customer Service Japanese Speaker at DevloIT, Kuala Lumpur, Malaysia.Handles and responds to customer inquiries and complaints online chat and / or e-mails. Ensures all customer inquiries / issues / compl...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    Customer Support Executive ( Native Japanese / JLPT N1 Speaker)

    Customer Support Executive ( Native Japanese / JLPT N1 Speaker)

    Two95 International Inc.Cyberjaya, Selangor, MY
    Quick Apply
    We’re Hiring : Japanese Customer Support Executives.Employment Type : Full-time, Office-based.Industry : Online Shopping Platform. Handle customer queries via chat, email, and calls in Japanese (Englis...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Cash Application, Receivables & Revenue Management Team Lead (Japanese speaker)

    Cash Application, Receivables & Revenue Management Team Lead (Japanese speaker)

    Sanofi USPetaling Jaya, Selangor, Malaysia
    Sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transfo...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
    • Dinaikkan pangkat
    Specialist, HR Service Center (Japanese Speaking)

    Specialist, HR Service Center (Japanese Speaking)

    Abbott LaboratoriesPetaling Jaya, Malaysia
    This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence. This role takes ownership of the customer exp...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Customer Experience Specialist (Mandarin Speaker)

    Customer Experience Specialist (Mandarin Speaker)

    KlookKuala Lumpur, Kuala Lumpur, Malaysia
    We are Asia’s leading platform for experiences and travel services, and we believe that we can help.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires a...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Customer Delivery Specialist - Japanese Speaking

    Customer Delivery Specialist - Japanese Speaking

    Hewlett Packard Enterprise Development LPKuala Lumpur, Kuala Lumpur, Malaysia
    HPE is an Equal Employment Opportunity / Veterans / Disabled / LGBT employer.We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on t...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    FP&A Analyst (Japanese Speaker)

    FP&A Analyst (Japanese Speaker)

    Rhian_ConvatecKuala Lumpur, Kuala Lumpur, Malaysia
    Pioneering trusted medical solutions to improve the lives we touch : Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, wi...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Customer Success Specialist

    Customer Success Specialist

    Innova SolutionsKuala Lumpur, Kuala Lumpur, Malaysia
    My client is a looking to hire a Customer Success Specialist who will support the Customer Success team in Japan while providing secondary support for other markets. The ideal candidate should have ...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Specialist, HR Service Center (Japanese Speaking)

    Specialist, HR Service Center (Japanese Speaking)

    AbbottPetaling Jaya, Selangor, Malaysia
    Specialist, HR Service Center (Japanese Speaking) – Abbott.This role is focused on delivering HR service excellence to employees, managers, and Business HRs worldwide. The incumbent takes ownership ...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Customer Experience Specialist (Japanese speaking)

    Customer Experience Specialist (Japanese speaking)

    HenkelKuala Lumpur, Kuala Lumpur, Malaysia
    Accountable for securing supply & stock shortages management, ensuring agility and reliability, supporting an amazing customer experience. Interacts and collaborates internally with relevant departm...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Customer Relations Executive (Japanese Speaking) - JLPT N1 / N2

    Customer Relations Executive (Japanese Speaking) - JLPT N1 / N2

    Talent RecruitKuala Lumpur, Kuala Lumpur, Malaysia
    Customer Relations Executive (Japanese Speaking) - JLPT N1 / N2.Job Openings Customer Relations Executive (Japanese Speaking) - JLPT N1 / N2. About the job Customer Relations Executive (Japanese Speakin...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Customer eXperience Specialist ( Vietnamese & English Speaker)

    Customer eXperience Specialist ( Vietnamese & English Speaker)

    F. Hoffmann-La Roche GruppePetaling Jaya, Malaysia
    At Roche you can show up as yourself, embraced for the unique qualities you bring.Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Technical Support (Japanese Speaker)

    Technical Support (Japanese Speaker)

    DXC Consulting & Engineering ServicesPetaling Jaya, Selangor, Malaysia
    About DXC Technology : We are a Fortune 500 global IT services leader.Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most.We use the power o...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Customer Delivery Specialist - Japanese Speaking

    Customer Delivery Specialist - Japanese Speaking

    ZertoKuala Lumpur, Kuala Lumpur, Malaysia
    Customer Delivery Specialist - Japanese Speaking.This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.Hewlett Packard Enterpr...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Senior Specialist, Customer Service (User Experience, Mandarin Support)

    Senior Specialist, Customer Service (User Experience, Mandarin Support)

    OKXKuala Lumpur, Kuala Lumpur, Malaysia
    At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading crypto exchange, and the developer of OKX Wallet, giving mill...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    (native Japanese) Customer Support Consultant, emails / chats (Remote)

    (native Japanese) Customer Support Consultant, emails / chats (Remote)

    SupportYourAppCyberjaya, Selangor, Malaysia
    Japanese) Customer Support Consultant, emails / chats (Remote).Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.Provide exceptio...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
    • Dinaikkan pangkat
    Customer Experience Manager, APAC (Japanese)

    Customer Experience Manager, APAC (Japanese)

    Expedia, Inc.Subang Jaya, Selangor, Malaysia
    Expedia Group brands power global travel for everyone, everywhere.We design cutting-edge tech to make travel smoother and more memorable, and create groundbreaking solutions for our partners.Our di...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu