Hotel Cleanliness Supervisor

Overview

Hotel Cleanliness Supervisor role at Westin Hotels & Resorts, Kuala Lumpur.

Job Number ; Location The Westin Kuala Lumpur, Jalan Bukit Bintang, Kuala Lumpur, Malaysia.

Schedule : Full Time; Position Type : Non-Management.

Responsibilities

• Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeping to ensure quality standards.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in managing daily activities; act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk; prepare, distribute, and communicate changes in room assignments; communicate issues to the next shift; complete required paperwork.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Follow all company safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; develop and maintain positive working relationships; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, and place objects weighing up to 55 pounds; push / pull a loaded housekeeping cart and other equipment over various surfaces; reach overhead and below the knees; stand, walk, or sit for extended periods; handle objects requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers or point of sale systems; read and verify information in various formats.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

About the Employer

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Westin is committed to empowering guests to regain control and enhance their well-being while traveling, aiming to become the preeminent wellness brand in hospitality. We seek passionate and engaged associates to bring the brand’s programming to life and to support associates in their own well-being practices.

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