Tawaran kerja ini tidak tersedia di negara anda.
MI Regional Quality Lead
NielsenIQKuala Lumpur, Kuala Lumpur, Malaysia25 hari lalu
Penerangan pekerjaanLead / perform RCA (e.g., 5-Why) with functional SMEs; agree corrective and preventive actions with clear owners and due dates. Hold AP owners accountable; track execution and effectiveness; escalate risks and delays when needed. Maintain RCA / AP status in QEM and in the RCA Tracker according to the monthly / weekly cadence (metric closure). Plan, prepare and run the MI Quality Circle cadence (country / cluster reviews → regional review → leadership alignment → report-out). Align scheduling, inputs and decisions with Ops Excellence and ensure consistent application of definitions, severity and impacted-delivery decisions per RACI. Partner with Data Ops delivery leads and functional SMEs on solutioning; align with Client Ops on client communication and proactive risk management. Keep stakeholders informed on issues, RCAs, APs and preventive measures; contribute to weekly / monthly reviews and ad-hoc deep dives. Provide monthly KPI reporting (QE / OTD / RPD) with insights, decisions and follow-ups; highlight client and product-group perspectives as relevant. Prepare concise read-outs for regional / global leadership; ensure decisions and follow ups are documented in trackers. Drive quality improvement initiatives for the region in alignment with Ops Excellence priorities (e.g., metric convergence, SNOW / QEM rollout, NPS / NSC linkages). Surface process or capability gaps (training, SOPs) to the global program and champion best-practice sharing. Work Experience : 4+ years in process execution / operations within a Market Intelligence (MI) environment or adjacent analytics / operations roles; strong understanding of MI value chains. Education : Bachelor’s degree or equivalent professional experience. Competencies & Skills : Strong analytical skills and attention to detail; structured problem-solving and decision making. Excellent communication (English, written / spoken); able to translate technical issues into clear actions. Proven ownership and follow-through; drives cross-functional progress. Collaborative; builds relationships across Data Ops, Client Ops, Product / Tech and SMEs. End-to-end operational understanding and continuous-improvement mindset. Microsoft 365, Power BI, Jira, ServiceNow / QEM; SQL / Python / R a plus for ad-hoc analysis. Optional Fields (to be finalized) : Reporting Line; Travel requirements (e.g., up to X%); Grade. Added explicit QE Analysis, RCA & AP ownership, QEM / RCA-Tracker maintenance. Integrated Quality Circle cadence and alignment with Ops Excellence. Clarified collaboration with Client Ops and strengthened communication / reporting duties. Corrected wording (e.g., Microsoft 365) and streamlined responsibilities to avoid overlaps. Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)
Role Summary
As an MI Regional Quality Lead, you are accountable for the end-to-end quality agenda in your region. You lead QE analysis, drive root-cause problem solving, orchestrate action plans, and ensure consistent execution of the MI Quality Circle operating rhythm and QEM / RCA governance. You collaborate with Data Ops, Client Ops, Ops Excellence, Product / Tech and functional SMEs to improve First-Time-Right outcomes and reduce QE / OTD / RPD risk for our clients.
Quality Incident Management & Analysis
- Own the regional QE analysis; ensure accurate identification, tagging and prioritization of QE as well as related OTD / RPD signals; synthesize trends, hotspots and systemic drivers.
- For each incident, ensure a clear problem statement, quantified impact and mapping to affected deliverables / clients per MI guidelines.
Root Cause Analysis & Action Planning
Quality Governance & Operating Rhythm
Stakeholder Management & Collaboration
Metrics, Reporting & Communication
Continuous Improvement & Regional Quality Programs
Qualifications
Tools & Methods (preferred)
Changelog vs. v1
Benefits
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
Diversity, Equity, & Inclusion
At NIQ, we are committed to fostering an inclusive workplace that mirrors the diversity of the communities and markets we serve. All employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. To learn more about our diversity and inclusion efforts, please visit the NIQ Diversity & Inclusion page.
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Quality • Kuala Lumpur, Kuala Lumpur, Malaysia
Pekerjaan yang berkaitan
- Dinaikkan pangkat
Quality Lead
Thoth AIKuala Lumpur, Kuala Lumpur, Malaysia Thoth AI Federal Territory of Kuala Lumpur, Malaysia.We are seeking a highly skilled and analytical.The Lead QA plays a crucial role in ensuring that all outputs from QA and annotators meet the hig...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Head, Operational Excellence & Service Quality
Private AdvertiserSepang, Selangor, Malaysia Head, Operational Excellence & Service Quality.Head of Operational Excellence & Service Quality will also act as a mentor for other members of staff, providing them with the necessary skills and kn...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Senior Supplier Quality Engineer
TelecontinentSeremban, Negeri Sembilan, Malaysia Senior Supplier Quality Engineer.Get AI-powered advice on this job and more exclusive features.This range is provided by Telecontinent.
Your actual pay will be based on your skills and experience — ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Native Korean Sr Quality Analyst (Relocate to Malaysia)
ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia Native Korean Sr Quality Analyst (Relocate to Malaysia).Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Monitors, evaluates and / or audits a sampling of inbound and / or outbound calls and...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
- Dinaikkan pangkat
Sr. Quality Evaluator
MinacsKuala Lumpur, Kuala Lumpur, Malaysia The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and / or outbound calls and other customer contact methods (e.
This position assists in the output of assessing quality st...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Operational Quality Officer
HaleonKuala Lumpur, Kuala Lumpur, Malaysia Operational Quality Officer page is loaded## Operational Quality Officerlocations : Malaysia - Kuala Lumpurtime type : Full timeposted on : Posted Todaytime left to apply : End Date : October 30...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
- Dinaikkan pangkat
EXECUTIVE, REGULATORY AND COMPLIANCE (QC)
PuteriShah Alam, Selangor, Malaysia Regulatory and Compliance Executive (QC).Regulatory Standards Integration : Implement compliance frameworks (e.ISO 22000) and embed regulatory requirements in factory processes.Audits & Inspections : ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Product Safety & Quality Lead
BusinesslistNilai, Negeri Sembilan, Malaysia Develop and implement product safety and quality assurance processes.Conduct regular audits to ensure compliance with regulatory and company standards.
Collaborate with cross-functional teams to add...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Manager, FCSO Data Quality
Standard CharteredKuala Lumpur, Kuala Lumpur, Malaysia Data Quality (DQ) Analysts are responsible for ensuring the overall health of the data ecosystem and the quality of data within it.
Through their in-depth understanding of the data and requirements ...Tunjukkan lagiKemas kini terakhir: 11 hari yang lalu
- Dinaikkan pangkat
Quality Manager
Denshi Maruwa IndustriesSelangorMalaysia, Selangor, Malaysia The Quality Manager leads the DMI Quality Team ensuring that all manufactured products meet DMI internal quality yield and those required by customers.
This position oversees quality systems, in pro...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Head, Operational Excellence & Service Quality
Jobstreet MalaysiaSepang, Selangor, Malaysia Head, Operational Excellence & Service Quality.Head of Operational Excellence & Service Quality will also act as a mentor for other members of staff, providing them with the necessary skills and kn...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Manager, Quality
Edwards LifesciencesKuala Lumpur, Kuala Lumpur, Malaysia Imagine how your ideas and expertise can change a patient’s life.Our Quality teams help shape the development of groundbreaking technologies to ensure each stage of our innovation process is held t...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Regulatory Affairs Executive
SUN PHARMAKuala Lumpur, Kuala Lumpur, Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.To ensure compliance with national and international regulatory requirements by preparing, reviewing, and submitting product registration d...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
- Dinaikkan pangkat
Quality Manager - KL
TeleperformancePetaling Jaya, Selangor, Malaysia Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams.
Proven track record of collaborating with cross-fun...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Director of Quality
First Point GroupCyberjaya, Selangor, Malaysia Our client, a global power distribution company is looking to hire a Global Director of Quality to be based in Johor, Singapore or Hong Kong.
Quality Management & Leadership.Directed the development...Tunjukkan lagiKemas kini terakhir: 25 hari yang lalu
- Dinaikkan pangkat
Quality Lead (PCBA)
Michael PageKuala Selangor, Kuala Selangor, Malaysia Growing company with huge market shares.Technically sound management team.Our client is a well-established organization within the manufacturing industry.
As a mid-sized company, they are known for ...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Quality Manager - KDN ACDC (Petaling Jaya)
ACCA CareersPetaling Jaya, Selangor, Malaysia Quality Manager - KDN ACDC (Petaling Jaya).KPMG Delivery Network (KDN) in Malaysia is seeking a highly motivated and experienced process and delivery excellence professional with experience in Tax ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Manager, FCSO Data Quality
Standard CharteredKuala Lumpur, Kuala Lumpur, Malaysia Data Quality (DQ) Analyst are responsible for ensuring the overall health of the data ecosystem and the quality of data within it.
Through their in-depth understanding of the data and requirements o...Tunjukkan lagiKemas kini terakhir: 11 hari yang lalu