Customer Experience Rep (Start ASAP)
AfterschoolPetaling Jaya, Selangor, Malaysia30+ hari lalu
Penerangan pekerjaanDiploma / Degree graduates with at least 1 year of customer service experience; fresh graduates encouraged to apply SPM / secondary education holders with 2-3 years experience in Shared Service Centre, Customs Clearance, Contact Centre, Operations, or general Logistics Strong spoken and written English skills Strong problem-solving skills with accuracy and attention to detail Excellent interpersonal skills and a solution-oriented, customer experience excellence mindset Ability to commit to a 1-year contract with potential for permanent role based on performance Available to start immediately and work a 44-hour work week within normal office hours Competitive basic salary Two-month guaranteed year-end bonus Performance-based bonuses USD 3,000 tuition assistance for personal development Medical check-up, vision care, and dental benefits Insurance outpatient and specialist coverage, possibly including dependents Employee reduced rate shipping Employee assistance programs for physical and mental wellbeing
Overview
Join FedEx as a Customer Experience Representative to deliver exceptional support and service excellence for the Malaysian market.
Your role
Key responsibilities include :
- Provide first line of support by resolving customer inquiries and issues with empathy and professionalism
- Manage shipment bookings, logistics queries, and provide real-time updates
- Drive service excellence and customer satisfaction by anticipating problems and improving customer experience
- Adhere to FedEx’s cultural values and compliance standards in all customer interactions
- Perform additional duties as assigned by the Customer Experience Manager
About you
The company is looking for :
Compensation & benefits
Training & development
Opportunities for career development through additional duties assigned by management and tuition assistance for personal growth.
Career progression
Potential conversion to a permanent role based on performance standards after the initial 1-year contract.
How to apply
Include your expected basic salary and notice period in your CV when applying to maximize your chances of being shortlisted.
Note : This job may close before the stated closing date, you are encouraged to apply as soon as possible.
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Buat amaran kerja untuk carian ini
Customer Experience Rep • Petaling Jaya, Selangor, Malaysia
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