Creative Solutioning Manager, Advisors Creative Desk

Creative Solutioning Manager, Advisors Creative Desk

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

The Services team is a key differentiator for Mastercard, providing the cutting‑edge services that help our customers grow. Centered on data‑driven technologies and innovation, this team provides consulting, marketing, loyalty and analytics to financial institutions and merchants globally. The Advisors Creative Desk (ACD) sits within Services and is responsible for ideating and creating engaging, forward‑thinking, on‑brand content solutions that connect our advertising partners, platforms, and our portfolio of brands.

The Solutioning vertical within ACD is focused on working closely with SBLs, CA&E product and commercialization leads, and Marketing Services leads to define client opportunities for new CA&E engagements, securing business growth. The vertical supports driving more value and through Creative‑powered Marketing Services solutions for clients and identifying new incremental revenue‑generating opportunities to grow overall profitability, driving 3rd‑party cost avoidance.

Role

• Lead the scoping of project briefs from Marketing Services and other internal stakeholders, defining deliverables, timelines, and costings to ensure alignment and prevent third‑party cost exposure.
• Act as a core partner with Marketing Services and Sales, bridging among other internal teams and clients when required, ensuring alignment and smooth project setup from the outset.
• In tandem with Creative Strategists : review, analyse and present clear and strategic recommendations to deliver result‑driven marketing solutions powered by creatives.
• Support ACD’s entry into new markets by shaping engagement strategies, monitoring early project execution, and embedding ACD as a trusted partner in these regions.
• Prepare and deliver monthly stakeholder reports that combine quantitative metrics with qualitative updates (e.g., case studies, internal initiatives) to showcase ACD’s impact and progress.
• Support ACD APAC Leadership on strategic initiatives such as internal enablement, awareness campaigns, and process improvements that elevate ACD’s integration within Mastercard.
• Success metrics include : Third‑Party Costs Avoided, ACD penetration within Marketing Services, Stakeholder Engagement and Satisfaction, and impactful creative‑powered MS solutions.
• Serve as the trusted deputy of the APAC Creative Solutioning Lead in driving the overall growth, positioning, and adoption of ACD services across the region.

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