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Shell Business Operations (SBO) in Malaysia is a chain of operational centers that support Shell worldwide.
Job Purpose
To provide end to end HR Operations support (international mobility) to employees, line managers and local HR across a designated region.
Principal Accountabilities
- Take ownership of the end-to-end transfer process by managing International Transfers, Domestic Transfers (for expatriates), Repatriations (as focal point) and Termination activities as sending and / or receiving advisor.
- Manage transfer as a project by holding accountability for and coordinating all transfer activities as per the process & policy.
- Provide policy advice or clarify policy-related questions from the employee, relocation advisor and other parties if necessary.
- Focus on high quality customer service in each aspect of the transfer process by applying Beyond Service Excellence standards including setting up and facilitating all briefing calls.
- Coordinate communication & tasks of all relevant parties in the transfer process to deliver service correctly and timely and provide updates on progress to business HR & line manager.
- Process payroll actions for each transfer type aligned with data privacy, financial controls & data quality principles and complete all actions within agreed KPIs & SLAs.
- Enable and promote best practice sharing between team members to continually improve service delivery.
What We Need From You
Must have :
Speak, read, and write in Thai language to perform this role effectively.Minimum Qualifications
Diploma / Bachelor’s qualification – preferably in HR or Business Administration.At least 1 year of work experience is an advantage; fresh graduates are welcome to apply.Previous experience in Shared Services, Call Centre or service environment is an advantage.Exposure to an administration and / or services-oriented position is preferable.Experience in service excellence.English – Good command, both written & oral.SAP experience is an advantage.Strong IT skills (Microsoft suite of products).What We Offer
Progress as a person as we work on the energy transition together.Continuously grow the transferable skills you need to get ahead.Work at the forefront of technology, trends, and practices.Collaborate with experienced colleagues with unique expertise.Achieve your balance in a values-led culture that encourages you to be the best version of yourself.Benefit from flexible working hours, and the possibility of remote / mobile working.Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.Take advantage of paid parental leave, including for non-birthing parents.Join an organisation working to become one of the most diverse and inclusive in the world. Applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences are encouraged to apply.Grow as you progress through diverse career opportunities in national and international teams.Gain access to a wide range of training and development programmes.Shell has a bold goal : to become one of the world’s most diverse and inclusive companies. Learn more about how we’re working towards that goal click here .
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
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