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Senior Enrolment Consultant

Senior Enrolment Consultant

Keypath Education Asia-PacificKuala Lumpur, Kuala Lumpur, Malaysia
21 jam yang lalu
Penerangan pekerjaan

Overview

The Senior Enrolment Consultant role is for high‑performing sales professionals who consistently exceed their KPIs and can drive strong performance to targets. This position represents a career progression step and a recognition of sustained excellence in sales performance.

Responsibilities

  • Act as a Student Advisor, consistently exceeding KPIs including targets, quality calls, productivity, and compliance.
  • Serve as a Subject Matter Expert (SME) on programs and processes and on key programs or entire partners.
  • Display deep understanding of student needs and how partner and program value propositions meet those needs.
  • Mentor new starters, providing guidance and support during onboarding and ongoing support on student and program related issues.
  • Recognise coaching opportunities within the team and work with the Senior Manager to enhance individual and collective skills.

Key Performance Indicators

  • Consistently meet or exceed student enrolment targets (both retention and new acquisition).
  • Meet productivity metrics (typically 250+ calls per week and 25+ inbound calls).
  • Achieve 80%+ call quality.
  • Qualify leads effectively, understanding student needs and articulating program benefits and career outcomes.
  • Use CRM systems to track lead activity, follow‑ups, and manage the enrolment pipeline.
  • Stakeholder Engagement

    Work collaboratively with marketing, operations, and academic teams to ensure a seamless student experience.

    Subject Matter Expertise

    Stay up‑to‑date with program offerings, industry trends, and competitor activity. Possess deep understanding of the full range of postgraduate programs offered by UNSW and SIM, including course structures, entry requirements, key differentiators, delivery modes, and industry alignment. Capably articulate value, outcomes, and career pathways and match prospective students’ goals with the most suitable program options.

    Qualifications

  • Higher education or relevant industry experience.
  • Minimum 5 years of sales experience, preferably across diverse industries; education industry experience highly valued.
  • Proven ability to understand and prioritise a sales pipeline relative to sales cycle.
  • Demonstrated achievement of sales targets or KPIs in previous roles.
  • Learning agility and consultative sales conversation skills.
  • Leadership ability, fostering a positive and productive team environment.
  • Knowledge of partner operations, policies, and program portfolio.
  • Growth mindset and adaptability to a dynamic work environment.
  • Technical

  • Proficiency in Microsoft Office Suite.
  • Proficient in using CRM and telephony systems to streamline and enhance operational efficiency.
  • Special Requirements

    Self‑motivated and independent, capable of managing tasks with minimal supervision. Availability for varying shifts, including occasional late or weekend shifts, and occasional travel. Adaptable to move between partners to meet business needs.

    Benefits and Rewards

  • Competitive compensation package – base salary plus uncapped individual and team‑based incentives.
  • All necessary equipment for success, including a laptop.
  • Remote onboarding program.
  • Access to health and wellbeing programs, including Employee Assistance and Mental Health Days.
  • Learning and growth opportunities, such as LinkedIn Learning and Career Development Programs.
  • Employee‑led initiatives and company events, both in‑office and remote.
  • EEO Statement

    We welcome applicants from diverse backgrounds and are committed to offering inclusive support throughout the recruitment process.

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