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Team Lead (Social Media Industry)

Team Lead (Social Media Industry)

Agensi Pekerjaan JobScoper Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

Join to apply for the Team Lead (Social Media Industry) role at Agensi Pekerjaan JobScoper Sdn. Bhd.

Responsibilities

  • Lead and manage a team to deliver high-quality results
  • Oversee daily team performance, ensuring KPIs, quality metrics, and project deadlines are consistently met
  • Provide coaching, feedback, and training to team members to enhance skills and productivity
  • Monitor and analyse operational data to identify trends, issues, and opportunities for improvement
  • Act as the escalation point for complex cases, ensuring prompt and effective resolution
  • Communicate effectively in Mandarin and English with both internal teams and external stakeholders

Qualifications

  • Minimum 1 year of relevant TL experience
  • Fluency in English and Chinese (Verbal and Written)
  • Able to work rotational shift (based on serving country)
  • 5 working days

    • Benefits

  • Training provided
  • Allowance provided
  • Annual leave and sick leave
  • EPS & SOCSO

    • Job Details

  • Seniority level : Associate
  • Employment type : Full-time
  • Job function : Customer Service
  • Industries : Human Resources Services

    • #J-18808-Ljbffr

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