Customer Service Automation Engineer

Senior Automation Engineer requires the incumbent to design best possible solutions for the end-customer on a design platform based on best cost, price and ergonomic solutions from conceptual ideas until full completion of the machine. Acting as the link between Engineering, Sales, Project, Purchasing, Production and Aftersales departments.

Main Tasks

• To lead machine electrical panel design & automation works from Start till the End of engineering process.
• To break down engineering tasks among the allocated resources for each machine as when required.
• To prepare machine startup & testing planning to suite machine FAT date.
• To carry out electrical circuit detail design and able to justify the design with calculation and other design basic.
• To select and size appropriate electrical components to suite project requirement with engineering calculation and supporting document.
• To ensure electrical diagrams & BOMs are completed within allowable time schedule.
• To generate new control system architecture as when required.
• To generate new machine feature control sequence flow chart as when required.
• To review and ensure Electrical BOMs are accurate and updated all the time.
• To prepare machine program, control system, safety program and HMI program as per project requirement.
• To startup machine, program testing, troubleshooting and fine tuning in production floor as per planning.
• To support machine installation and commissioning at site as when required.
• To update and compile electrical diagrams & information into PLM after FAT.
• To prepare machine site installation guide for any leftover electrical & automation works after FAT.
• To support presales User Requirement Specification (URS) review and budget costing as when required.
• To initiate and prepare standard operating procedures and work instructions for electrical circuit designs and machine control system.
• To provide technical support to Production department on engineering issues and to troubleshoot customer issues with Aftersales department.
• To create, enhance and maintain a pool of electrical design database and standard program database that could be used as when required for other projects.
• To lead a working group in the Continuous Improvement Project and report its progress as when assigned.
• To participate in process improvement activities that promotes business excellence through cross functional activities, in collaboration with other departments.
• To discuss with and manage customers’ expectations
• To support customers remotely and at site on engineering, upgrades & troubleshooting of customer issues.
• To coordinate internally and externally with customers on installation and upgrading plans.
• To carry out any other duties that maybe assigned to you by the management from time to time.

Information Technology

Competences & Qualifications

#J-18808-Ljbffr