L1 Production Support (Unix / SQL)

Overview

Unison Group Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are seeking an L1 Production Support Analyst with strong Unix and SQL skills to provide first-level monitoring, troubleshooting, and support for critical applications. The ideal candidate should have a basic understanding of IT production environments and be willing to work in a shift-based support model.

Responsibilities

• Monitor application alerts, jobs, and system health.
• Provide first-level investigation and resolution of incidents.
• Escalate issues to L2 / L3 teams as required.
• Execute basic Unix commands and SQL queries for issue diagnosis.
• Document incidents, solutions, and operational procedures.
• Ensure adherence to SLA and timely communication with stakeholders.

Requirements

Seniority level

Employment type

Job function

Industries

Note : This listing excludes boilerplate company postings and unrelated notices. It focuses on the role description for clarity and applicability.

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