Policy Servicing Senior Analyst (System Support and Projects, Senior Executive)

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Policy Servicing Senior Analyst (System Support and Projects, Senior Executive)

Job ID : Job Summary

Responsible for processing and updating project activities to ensure prompt completion within set benchmarks and deadlines. Able to propose solution-based data / statistics.

Key Tasks & Accountabilities

• Initiate processes as specified by the company and handle Servicing Requests from customers for Takaful / Life insurance.
• Present data to support decision-making for solutions.
• Assist superiors in participating in product meetings.
• Assist in preparing system and business requirements.
• Perform system and new product testing.
• Prepare relevant documents for sign-off before, during, and after UAT.
• Assist in monitoring test results.
• Review processes and propose automation or improvements.
• Ensure all activities meet quality, performance standards, and deadlines.
• Prepare and review relevant documents such as WI, regulatory guides, and policy contracts.
• Support team members in daily problem-solving.
• Assist with ad-hoc assignments / projects from management as required.
• Ensure compliance with the Takaful Act 1984, Bank Negara Guidelines, MTA Guidelines, Departmental Benchmarks, and audit requirements.

Job Requirements

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