Product Technical Support

WHAT YOU WILL DO :

• Provide AED related service & Equipment Dispatch to client (Deliver AED / AED accessories / Equipment, conduct AED briefing, conduct AED maintenance service and installation of AED)
• Follow up with existing clients and achieve the KPI targets for cold calling (leads will be provided).
• Meet the KPI targets for AED accessory replacements, maintenance, and upselling of our products and services (leads will be provided).
• Handle all AED service-related matters and ensure a high standard of work quality.
• Generate revenue and meet sales targets as per company expectations.
• Provide accurate, valid, and complete information pertaining to client queries.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain good collection payment from client
• Keep records of necessary customer interactions and enter all information required into the company database and official WA group chats.
• Follow communication procedures, guidelines, and policies.
• Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.

Benefits

Additional Benefits

(Apply now at #J-18808-Ljbffr