Service Owner, Network Circuits

About the role

The Network Circuits Service Owner is responsible for the full lifecycle of Internet circuits in Adecco. The service owner is responsible for the design, launch, continuous improvement, and sunsetting of their respective services. The Service Owner is accountable to ensure that business consumers of the services have a fully functional environment, designed by best practices, to deliver their goals to Adecco clients and partners. This role includes participation and / or leading the resolution of high-severity outages.

What you’ll be doing

• Own the end-to-end lifecycle process for the sourcing and delivery of Internet circuits from various telecom providers.
• Manage vendor relationships to ensure timely delivery of Internet circuits.
• Develop and execute on a strategic network engineering and technology plan for network and investment decisions.
• Ensure that the network functions provide the capabilities needed to meet identified business needs.
• Cooperate with other service owners to identify service dependencies and generate solutions for complex technical challenges.
• Adhere to prescribed workflows and procedures based upon an industry standard framework (ITIL).
• Cooperate with Adecco architects and architecture board to ensure network standards are implemented in upcoming projects.
• Design network solutions (or entire new services) according to business needs, test and document the solution, and handover to deployment team.
• Cooperate and lead interactions with partners and service providers to deliver expected objectives (e.g. Proof of Concept).
• Provide clear definition and description of the service, including related documentation, the primary use cases of the service, and its business value.
• Drive service maturity and service enhancements with partners and internal colleagues.
• Identify security risks and mitigations associated with the services.
• Maintain the service catalog associated with each respective service.
• Manage total capacity including utilization, features, and resiliency of assigned services.
• Manage the costs of the service. Be able to benchmark total and unit costs; service level & features; and risk profile (including security, resilience, scalability).
• Be accountable for demonstrating sustainable productivity in the running of your service (cost per user & TCO).
• Define a strategy that designs all aspects into your service and make sure that it is appropriate to the investment / risk trade-offs Adecco should make.
• Create a phased deployment roadmap (short term and long term) that plans out vision for your service. Deliver committed results relative to your roadmap.
• Report the investment roadmap for the services, including deliverables over time, expected outcomes and impact to key metrics.
• Manage assets (hardware or software, people, processes…) of the service.
• Participate in special projects and perform other duties as assigned.
• Participate in troubleshooting during critical outages.

About you

Why choose us?

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our strategy as a united team of 40,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values : Courage , Collaboration , Customer at the Heart , Inclusion , and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date : #J-18808-Ljbffr