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Clinic Customer Service

Clinic Customer Service

Klinik MenaraBayan Lepas, Penang, Malaysia
4 hari lalu
Penerangan pekerjaan

Responsibilities

  • Receive enquiries and provide replies to customers / patients via phone (calls / whatsapp)
  • Receive enquiries and provide replies to customers / patients on‑site (within clinic premise)
  • Schedule and coordinate appointments for customers / patients (on‑site / via phone)
  • Send reminder and confirm appointments with customers / patients
  • Provide follow‑up to customers / patients
  • Maintain privacy & confidentiality of customer / patient related information / data
  • Perform any other ad‑hoc duties assigned by the superior / management

Job Requirements

  • At least 2 years’ experience in customer service / patient care
  • Minimum Diploma in any field
  • Background in customer / patient registration procedure
  • Smooth & efficient public relationship
  • Problem solving skills and ability to multi‑task
  • Compassionate with good communication skills
  • Excellent teamwork skills
  • Benefits

  • Salary increment based on appraisal
  • Hostel provided (with terms & conditions)
  • Overtime pay (based on extra hours)
  • Annual medical benefit (personal / immediate family)
  • Uniform provided (with terms & conditions)
  • Supplemental Pay : Overtime, Allowance (based on specific terms & conditions)
  • Application Questions

  • Which of the following statements best describes your right to work in Malaysia?
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as a Customer Service Role?
  • Do you have customer service experience?
  • Company Information

    Klinik Menara is part of Menara Group, a prestigious medical and personal care group operating in Malaysia. As a fully integrated healthcare organisation, the Group owns and operates a network of family medical clinics and personal care outlets. Patients of the Group enjoy a continuum of care, from having their most basic healthcare needs to specialist care.

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    Buat amaran kerja untuk carian ini

    Customer Service • Bayan Lepas, Penang, Malaysia

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