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Front Office Receptionist
Mokozoyo Resources Sdn. BhdGeorge Town, Penang, Malaysia24 hari lalu
Penerangan pekerjaanLiaise with third-party vendors for : Vehicle rentals – Assist guests in booking cars, scooters, or transport services via trusted vendors. Process payments through the POS system, including room charges and walk-in transactions. Handle cash, credit card transactions, and issue receipts. Balance cash drawers and maintain accurate financial records.
Overview
Welcome guests upon arrival with a warm, professional demeanor.
Perform check-in / check-out procedures efficiently using the property management system (PMS).
Verify guest identification and reservation details.
Handle room keys, special requests, and provide information about hotel amenities.
2. Booking & OTA Management
- Manage room reservations through Online Travel Agencies (OTAs) such as Booking.com, Expedia, Airbnb, etc.
- Monitor and respond to guest inquiries and messages promptly.
- Coordinate with management to handle overbookings or special booking cases.
- Communicate room status (check-outs, early arrivals, VIPs, etc.) to housekeeping promptly.
- Follow up on room readiness to minimize guest wait times during check-in.
- Relay guest requests such as extra linens, room cleaning, or special setups.
- Report maintenance issues or lost and found items.
4. Third-Party Service Coordination
Laundry services – Arrange guest laundry pickups and deliveries; communicate costs and timelines.
5. Cashiering & POS Operations
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Receptionist • George Town, Penang, Malaysia
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