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Customer Service Executive
SystemconsultancyPetaling Jaya, Selangor, Malaysia1 hari lalu
Penerangan pekerjaanDiploma or equivalent Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment Quick learner with the ability to absorb extensive information on our brand's product offerings and communications / advertising program Maintaining a positive, empathetic and professional attitude toward customers at all times Excellent interpersonal communication skill, both verbal and written Motivated, energetic, driven work ethic and ability to use positive language Must be able to work on AFTERNOON & WEEKENDS shift rotation Fresh graduates are welcome to apply Exposure to e-commerce market Allowance On the job training Career growth Customer Service IT Services and IT Consulting
Overview
We are looking for a highly driven E-Commerce Customer Service Executive to join our team. You will be supporting shoppers via e-commerce platforms and responsible for maintaining solid customer relationships by handling questions and concerns with speed and professionalism. You will support customers to complete their buyer's journey seamlessly. Fresh graduates are welcome to apply.
Base pay range
This range is provided by System Consultancy Services Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Main Responsibilities
- Covers all aspect of related e-commerce customer service scope.
- Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.
- Attract potential customers by answering product and service questions, suggesting information about other products and services.
- Assist with placement of orders, refunds, or exchanges.
- Handle customer concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Able to communicate concisely our company policies to customers.
Job Requirements
Job Benefits
Seniority level
Entry level
Employment type
Full-time
Job function
Industries
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Note
Content and related listings are provided for context. This description reflects responsibilities, requirements, and benefits for the role of E-Commerce Customer Service Executive at System Consultancy Services Sdn Bhd.
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