Director, Products and Solutions

Director, Products and Solutions

Mastercard Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Overview

Mastercard is seeking a strategic, results-driven leader to join our Customer Solutions Center (CSC) as Director, Products and Solutions (Acceptance). This role is central to driving Mastercard’s Acceptance and Transit Solutions strategy across Southeast Asia (SEA), with a sharp focus on expanding acceptance infrastructure, growing revenue, and enhancing customer payment experiences. We are looking for a passionate and experienced professional with deep expertise in digital payments and merchant acceptance, and a proven track record of commercial success and strategic execution. This role will be reporting to the Vice President of Products and Solutions (Acceptance). You will drive Mastercard’s capabilities and execute market strategies by collaborating with key strategic partners such as Acquirers, Payment Facilitators, Transit Operators, Auto Fare Collection (AFC) vendors, and local regulators etc. Your focus will be on driving profitable revenue growth and uncovering opportunities to expand Mastercard’s Acceptance solutions and services in the region.

Key Responsibilities

• Lead the Development and Expansion of Mastercard’s Acceptance and Transit Solutions in Southeast Asia.
• Drive the growth and adoption of Mastercard’s Acceptance and Transit product portfolio across Southeast Asia markets, with a focus on innovative payment technologies such as cross-border QR, contactless payments, and open payment systems for transit. Take ownership of strategic initiatives that enhance Mastercard’s market presence and accelerate customer adoption.
• Drive Acceptance Performance and Strategic Initiatives : Oversee key acceptance performance indicators (KPIs) and lead strategic projects aimed at optimizing payment acceptance solutions in the region. Develop actionable insights and recommendations based on market trends, customer needs, and competitive dynamics to ensure Mastercard maintains a leadership position in digital payments and transit acceptance.
• Collaborate with Regional Strategic Pricing and Interchange Teams : Partner closely with the Regional Strategic Pricing and Interchange team to ensure acceptance pricing strategies in Southeast Asia are aligned with market conditions and competitive benchmarks. Contribute to pricing discussions and frameworks that support sustainable business growth while delivering value to customers and partners.
• Facilitate Market Enablement and Support Sales Teams : Act as the primary point of contact between the country teams and Mastercard’s product and solution team. Drive market enablement activities by providing the country teams with the necessary tools, training, and product knowledge to effectively position Mastercard’s acceptance and transit solutions. Establish and maintain a robust feedback loop to ensure market insights and customer feedback are incorporated into product development and enhancement.
• Manage and Nurture Relationships with Key Acquirers and Merchants : Build and maintain strong, collaborative relationships with key acquirers, payment facilitators, and strategic merchants in the Southeast Asian region. Understand their business challenges and priorities, proactively identify opportunities for Mastercard’s solutions to add value, and ensure a seamless customer experience that drives revenue growth and long-term partnerships.
• Proactively Engage with Customers to Drive Success : Regularly engage with customers to understand their evolving needs, address challenges, and ensure they maximize the benefits of Mastercard’s products and solutions. Deliver exceptional customer support and consultative guidance to strengthen Mastercard’s reputation as a trusted partner in the acceptance and transit ecosystem.
• Collaborate with Regulators, Transit Authorities, and Government Entities : Work closely with country-level regulators, transit authorities, public transit operators, and key government service providers to ensure Mastercard’s acceptance and transit solutions comply with regulatory requirements and support government initiatives. Advocate for Mastercard’s solutions in public forums and contribute to the development of industry standards and frameworks that promote seamless digital payments and transit services.

Minimum Qualifications

Corporate Security Responsibility

Job Details

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