Operations Assistant (Admin)

Responsibilities

• Communication & Liaison : Serve as the primary point of contact and communication among store teams, Area Managers, the Regional General Manager , and the head office on all operational and reporting matters.
• Meeting Coordination : Organize and manage regional and team meetings, including scheduling, venue preparation, taking meeting minutes, distributing notes, and arranging food and beverages.
• Administrative Follow-Up : Communicate and follow up with Area Managers and store outlets to ensure timely submission of essential documents, such as claims, training lists, and KPI reports.
• Reporting & Data Management : Prepare and compile various operational reports (daily, weekly, monthly) and maintain accurate master records for the region, including outlet information, organization charts, and licenses.
• Financial Administration : Coordinate the submission of invoices, credit notes, and payment slips to the Finance / Admin teams and monitor various payments, including those from sub-tenants and contractors.
• Claims & Payments Management : Oversee the timely approval and processing of all claims, invoices, and payments, while also managing specific requests like flight tickets and accommodation for the Regional General Manager.
• HR & Training Support : Compile and manage training checklists for new staff and coordinate with Area Managers, region trainer and outlets for group trainings.

Requirements

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