This job offer is not available in your country.
Manager - Customer Service Operation
Tribe DigitalKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionCustomer service leadership : At least 3 years of experience in a customer service leadership or supervisory role, demonstrating your ability to guide and motivate teams. Multilingual communicator : Excellent communication skills in both Mandarin and English are essential, as you'll be working with diverse teams and clients across different cultures. Educational background : A Bachelor's degree or equivalent experience is preferred, but we value skills and aptitude over formal qualifications. People-focused leader : Strong leadership and people management skills are crucial for success in this role, as you'll be guiding and developing international teams. Problem-solving prowess : An analytical, adaptable, and proactive approach to problem-solving is key to thriving in this dynamic global environment. Global mindset : Willingness to travel internationally is important, as you'll have opportunities to engage with teams and clients around the world. Industry certification : While not required, possession of a COPC certificate would be an advantage in understanding and implementing best practices in customer operations. Our client offers an attractive remuneration package and other benefits, such as international travel opportunities for career and personal growth. Exposure to multicultural teams and global projects. Work-life balance with a 5-day work week. Annual leave entitlement.
Are you ready to take your customer service career to the next level? Join a global organization that values leadership, cross-cultural communication, and service excellence. This role offers exciting opportunities for growth, international travel, and the chance to make a real impact on customer satisfaction worldwide.
Responsibilities
- Lead global teams : Supervise and guide international customer service teams, ensuring consistently high service standards across different cultures.
- Drive performance : Monitor key metrics and implement process improvements to enhance overall team efficiency and customer satisfaction.
- Resolve complex issues : Handle escalations and ensure timely resolution of customer problems, maintaining a high level of service quality.
- Collaborate across borders : Work with global stakeholders to align service standards and improve customer experience across different regions.
- Develop talent : Conduct training, coaching, and performance reviews to nurture and grow your team's skills and capabilities.
- Innovate and improve : Support new project launches and system enhancements to keep the customer service function at the cutting edge.
- Travel and engage : Visit international locations as needed for team management and client engagement, broadening your global perspective.
Qualifications
Why this opportunity
#J-18808-Ljbffr
Create a job alert for this search
Operation Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
Related jobs
Respond promptly to customer inquiries made through phone.Provide accurate information regarding products, services, and company policies.
Handle complaints and resolve issues efficiently, with a fo...Show moreLast updated: 30+ days ago
Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation.Monitor and analyze the performance of solar PV systems on daily basis.Resolve...Show moreLast updated: 30+ days ago
The Customer Service Manager is responsible for overseeing and leading the customer service team,.CS Teams, to ensure exceptional customer experiences.
The Customer Service Manager plays a critical ...Show moreLast updated: 5 days ago
We are seeking a full-time Customer Service Lead based in Malaysia who will be the heart and soul of PRISM+ to our customers.
Being in a high-growth electronics company, we are looking for a candida...Show moreLast updated: 30+ days ago
)
- Promoted
Customer Service Executive
Bjak Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN.Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia.Our core s...Show moreLast updated: 1 day ago
- Promoted
CUSTOMER SERVICE EXECUTIVE
Bison Consolidated BerhadPetaling Jaya, Selangor, Malaysia Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Note : This description consolidates the original content into a clean, job-focused format while retaining the responsibilities an...Show moreLast updated: 5 days ago
- Promoted
Customer Service Executive
cake tellaPetaling Jaya, Selangor, Malaysia This range is provided by cake tella.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Communicate customer inquiries via WhatsApp, social media, ...Show moreLast updated: 30+ days ago
- Promoted
Executive, Customer Service
Under Armour, Inc.Kuala Lumpur, Kuala Lumpur, Malaysia At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - ...Show moreLast updated: 6 days ago
Customer Service Executive
EPS ConsultantsKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
Customer Service Executive
SolarvestPetaling Jaya, Selangor, MYQuick Apply
- Promoted
Customer Service Executive
DHLKuala Lumpur, Kuala Lumpur, Malaysia DHL eCommerce Customer Service by providing professional, responsive and reliable service to our customers; contacting us through the various interaction channels.
Incumbent must have the mind-set a...Show moreLast updated: 3 days ago
Manager, Customer Service
Hunters International Sdn BhdKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaQuick Apply
- Promoted
Customer Service Administrator
ADONIS BEAUTY CONSULTANTS SDN BHDKlang City, Selangor, Malaysia Respond to customer inquiries and get customer information for sales team.Follow up on customer requests and ensure satisfaction.
Handle day-to-day operations of general administrative support on of...Show moreLast updated: 1 day ago
- Promoted
Call Center Manager
My Flex Health GroupKuala Lumpur, Kuala Lumpur, Malaysia As the leader of our customer service department, you will be responsible for overseeing the operations of our 24 / 7 contact center, ensuring exceptional service delivery, managing client relationsh...Show moreLast updated: 1 day ago
- Promoted
Customer Service Executive
SynthomerKuala Lumpur, Kuala Lumpur, Malaysia Location : Kuala Lumpur, Malaysia.Role : Customer Service Executive.Primary accountabilities involve building relationships with external / internal customers and stakeholders, coordinating with intern...Show moreLast updated: 1 day ago
- Promoted
Customer Service Executive
Manpower MalaysiaShah Alam, Selangor, Malaysia Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Manpower Malaysia.Recruitment Consultant l @Manpower Group Malaysia l Local Language Team.Greet clie...Show moreLast updated: 5 days ago
- Promoted
PERSONAL ASSISTANT TO GENERAL MANAGER
High Speed Precision Metals Sdn BhdKlang City, Selangor, Malaysia High Speed Precision Metals Sdn Bhd – Klang, Selangor.Debtor collection : manage the credit control / collections of ageing debt.
Customer service : act as liaison between customers and internal depar...Show moreLast updated: 1 day ago
Customer Service Lead
PRISM+Bukit Jalil, Federal Territory of Kuala Lumpur, MYQuick Apply
- Promoted
Customer Service Executive
GogoprintPetaling Jaya, Selangor, Malaysia Gogoprint, Asia Pacific’s leading online printing company, is looking for a Customer Service Executive to support and provide quality services to customers.
You will join the customer service team w...Show moreLast updated: 1 day ago
- Promoted
Customer Service Executive
KK ONG INTERNATIONAL SDN BHDKuala Lumpur, Kuala Lumpur, Malaysia Guide new clients through the onboarding process, including product walkthroughs and training modules via Zoom or call.Proactively monitor client activity to identify inactive or low-engagement use...Show moreLast updated: 1 day ago
- Promoted
Customer Service Executive
DOCTOR ANYWHERE OPERATIONS PTE. LTD.Petaling Jaya, Selangor, Malaysia The role ensures that the clients gain exclusive access to a network of dedicated and renowned specialists and allied healthcare professionals in Singapore, by offering integrated healthcare soluti...Show moreLast updated: 1 day ago
- Promoted
Executive, Customer Service
MoneyHero Group (Nasdaq : MNY)Sepang, Selangor, Malaysia Get AI-powered advice on this job and more exclusive features.This is a fully remote role to be based in Malaysia.We will prioritize candidates who are based in Malaysia and do not require a work v...Show moreLast updated: 5 days ago
- Promoted
- New!
Customer Service Executive
MatchLinkKuala Lumpur, Kuala Lumpur, Malaysia Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer.
Provide prompt and accurate answers, alternatives, or ...Show moreLast updated: 4 hours ago
- Promoted
Customer Service Executive
Agensi Pekerjaan Brandt Global Search Sdn BhdSelangorMalaysia, Selangor, Malaysia We are looking for dynamic and customer-oriented individuals to join our Digital Support Team.This role is ideal for individuals with basic customer service skills who thrive in a fast-paced, 24 / 7 ...Show moreLast updated: 30+ days ago