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Network Support Engineer

Extreme Broadband Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

13 jam yang lalu

Penerangan pekerjaan

MAIN ACCOUNTABILITIES

To ensure the network services provided to client is always up and running.
Ensure incident tickets are responded and updated properly, resolved in a shortest time as possible within the SLA.
Provide technical support and services in resolving complex network issues.
Notify the management and related parties for high profile issues.
To make sure all links and network devices are at optimum performance.
Able to recommend improvement to meet the latest network standard.
Liaise, coordinate and be involved in projects on service improvement and optimization
Conducts trainings and knowledge transfer to internal staffs
Receive escalation from Tier-1 / 2 on network outages
Conduct network audit to ensure maximum network performance / uptime
To monitor, manage & generate monthly report from Firewall

REQUIREMENTS

Possess a Degree or equivalent in Computer Science / Telecommunications / Networking or other related areas.

At least 1 years' experience in network connectivity, network security and wireless network industry.

Certified Cisco Network Associate (CCNA) requested, or Brocade / Ruckus certifications.

In depth Knowledge of network routing and switching protocol, an initial technical assessment will be conducted.

Able to work on standby on-call and over weekend and public holiday if required

Proficient in written and oral English and Bahasa Malaysia.

CORE RESPONSIBILITIES FOR THIS JOB

Strong team player who is committed to customer service excellence

Proven ability to work independently and within a team environment

Strong interpersonal and communication skills and comfortable in a culturally diverse global working environment.

Independent problem solving skills with the ability to assume leadership of resolution activities.

Job Types : Full-time, Permanent, Fresh graduate

Pay : RM2, RM3,000.00 per month

Benefits :

Meal allowance

Work Location : In person

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Network Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia

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