Customer Program Mgr III

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT – as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Program Mgr III to join us in Malaysia !

Role Summary

The Customer Program Manager is responsible for effective execution of all order management. Orders included with the scope are production, NPI (new product introduction), and RMA (return material authorization, such as failure analysis, repair, refurbish, and re‑configuration) orders. In addition to order management responsibilities, the Customer Program Manager is responsible for commercial responsibilities related to the products / commodity that they manage. Commercial activities include the timely completion of quotes, accounts receivables, claims, and credit memos.

Duties and Responsibilities

Level 1 : Administrative

• General :

Follows documented order management and commercial procedures

Occasional phone calls / emails with customer to provide order and commercial status

OTD to site commit date >

= / = 98%

= / = 85%

Obtains missing quote information (drawings, specs., other) from Customers

Level 2 : All Level 1 + 2‑years of experience, plus :

Follows documented order management and commercial procedures

Redlines GPA (Global Purchasing Agreement) and ISA (Inventory Stocking Agreement) for renegotiation by UCT Account Executives

Owns all order management deliverables to meet OTD to commit & need by date goals

Negotiate with Customer drop‑ins and pull‑in orders and the impact to the existing orders in the UCT production schedule

Escalate to Supervisor any Customer blocks to accepting pricing change

Manages and reports consignment / PACE programs OTD & inventory levels (Actual vs. Optimized) – weekly

Level 3 : All Level 2 + 3 years of experience (CFT Leader) plus :

Reviews and analyzes processes / programs for opportunities to improve effectiveness and / or efficiencies (a bias will exist to automate everything Account Operations)

Drives to have a hard PO for every forecasted order

Aligns and redlines UCT procedures / process documentation to comply with agreed upon Customer requirements

All customer service level Agreements – Quality, Delivery, Cost

18% at a minimum (overall GM% – some product lines at 45%+)

Inclusive of stranded materials on revision changes

Quarterly reviews

Regular cadence of internal reviews to govern performance

… (additional responsibilities may be added in role description)

Level 4 : Senior Management Position – All Level 3 + 5‑years of experience (CFT Leader) plus :

Knowledge, Skills & Experience

Work Experience

Management Experience (for people manager job only)

Education, Certifications & Requirements

Malaysia

Ultra Clean Technology is proud to be an equal‑opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, pregnancy, political affiliation, union membership, covered veteran status, protected genetic information and any other characteristic protected under laws and regulations.

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