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Asset Specialist Korean / Japanese
DevloITMalaysia1 hari lalu
Penerangan pekerjaanEnsure customer Install Based is correctly aligned with contracts, locations, and service coverage levels. Lead the implementation of Asset Management services. Onboard new customers and reconcile IB data from various sources. Identify discrepancies and manage MACD activities. Provide ongoing IB maintenance support and collaborate cross-functionally. Expert-level proficiency in Korean and Japanese (written and verbal). Strong understanding of Cisco's business model, product portfolio, and GTM strategies. Advanced Excel skills (macros, pivots, formulas) and experience with data analysis. Proficiency in reporting tools like Tableau and Power BI. Excellent communication skills and a proactive, ownership-driven approach. Bachelor's degree with minimum of 4 years of customer engagement experience including 2 years of experience in IB Management or Data Management or similar CCNA certification required (not mandatory requirement) ITIL Foundation, and HAM / SAM are good to have
JD and minimum skills requirement hiring :
I. Asset Managers
Responsibilities
- Deliver Asset Management services for multiple Cisco customers.
- Act as the single point of contact for customers, partners, and internal Cisco stakeholders.
- Manage, track, report, and resolve issues related to customers' Cisco IB data.
- Support customers in managing the lifecycle of HW and SW assets to mitigate risks, optimize TCO, and improve customer experience.
Key Job Duties
Required Skills
Eligibility & Qualifications
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