Network Engineer (SD-WAN & Managed Services)

Overview

Network Engineer (SD-WAN & Managed Services) at Command|Link. This is a Full-Time, 100% Remote opportunity with multiple shift options available. English and Mandarin fluency is required. Please submit your resume in English. About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has built the only IT platform at scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime, and improve the bottom line. Key Responsibilities

Provide end-to-end support for customers with a focus on SD-WAN (preferably Cato), Internet, and related services. Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems. Support the provisioning and onboarding of new customers for managed services. Collaborate with vendors to resolve support issues and ensure smooth service delivery. Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving. Maintain excellent customer relationships by delivering outstanding support. Mentor and train fellow engineers on complex technical issues and solutions. What You’ll Need for Success

Bachelor’s degree or equivalent experience. 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Cato preferred). CCNA / CCNP certifications are highly desirable. Strong command-line networking skills (Cisco, Fortinet, Juniper). Strong firewall configuration experience (Fortinet preferred). Deep understanding of BGP, OSPF, VRRP. Knowledge of routers, firewalls, NAT, COS / QOS, and network design principles. Familiarity with SOC 2 compliance and processes. Compensation & Work Schedule

Annual Compensation : USD 32,000 – 50,000 (based on experience and skills). Multiple shift options available to support global customers. 100% Remote What You’ll Enjoy

Room to grow at a high-growth company An environment that celebrates ideas and innovation Your work will have a tangible impact Flexible time off Fun events at cool locations Employee referral bonuses to encourage the addition of great new people to the team Referrals increase your chances of interviewing at Command|Link by 2x.

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