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Hotel & Travel Customer Service (Cantonese & Chinese)

Hotel & Travel Customer Service (Cantonese & Chinese)

Startek MalaysiaPetaling Jaya, Selangor, Malaysia
16 jam yang lalu
Penerangan pekerjaan

Overview

Hotel & Travel Customer Service (Cantonese & Chinese) – Startek Malaysia

Responsibilities

  • Answer inbound calls from Hong Kong customers; process hotel & ticket inquiries, bookings, after-sales support, and customer complaints; also reply to emails.
  • Provide accurate information and details to customers.
  • Work days and hours include weekends, public holidays, and shift rotations.
  • Languages required : Chinese and Cantonese.
  • Visa or passport documentation may be prepared by the company.

Qualifications

  • Good communication skills in English and Chinese.
  • Fresh graduates are encouraged to apply; complete training provided.
  • Able to work in shift rotation (9-hour shifts; rest breaks as applicable).
  • Benefits

  • 5 working days per week; unlimited commission and allowances.
  • Facilities include rest room, gym, pool, and futsal table.
  • Excellent career advancement and promotion opportunities.
  • Career progression path : Customer Service Executive → Product & Process Expert → Team Leader → Senior Team Leader → Assistant Manager → Manager → Senior Manager.
  • Job Details

  • Employment type : Full-time
  • Job function : Customer Service
  • #J-18808-Ljbffr

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