Product Trainer – Cartrack Kuala Lumpur, Malaysia
Cartrack is one of the largest vehicle telematics companies globally with almost 2,000,000 active users and collecting 50 billion data points on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start‑up culture.
Responsibilities
- Identify internal and external training needs, develop training programs, assess understanding and conduct refresher sessions as needed.
- Design and execute quality training for external clients across regions.
- Conduct training sessions in English, Malay, Mandarin and Cantonese.
- Provide weekly classroom training and onsite / online training to external clients.
- Maintain effective communication with customers to establish further training needs.
- Gather feedback from customers and propose solutions to identified gaps.
- Evaluate the effectiveness of training and modify materials and processes as appropriate.
- Assist in creating and updating Product User Guides.
- Conduct internal product training sessions for onboarding staff.
Types of Training
Induction : Company and Product Introduction.New Product Launch.In-depth Cartrack Solutions training.Requirements
Diploma / Bachelor’s Degree in Business with outstanding academic performance or equivalent industry experience.At least 3 years in learning and development and / or training / customer care.Preferred experience in a client‑facing role.Passionate and engaging communication skills.Fluent in English, Malay and Mandarin communication.Confident to conduct stand‑up presentations for client‑facing presentations.SaaS background is an advantage.Job Details
Seniority level : Mid‑Senior level
Employment type : Full‑time
Job function : Human Resources
Industry : Software Development
Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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