Cantonese speaker- Customer Service

Please apply to email address

Mobile :

DUTIES AND RESPONSIBILITIES

To assist the candidate with all aspects of the testing process from registration to test delivery.

To interface between candidates, clients, and test sites in a professional and efficient manner

Follow company guidelines in issuing Promo Codes / Emergency Vouchers whilst adhering to Contact Centre policies and procedures.

Achieve and maintain all key quality and productivity metrics.

Escalate unresolved candidate grievances to designated departments for further investigation.

To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines

To ensure excellent reliability with minimal unplanned absences as per company guidelines

To attend required training to continually learn knowledge of practices, procedures, policies, and clients.

To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader

To meet agreed objectives enabling the corporate objectives to be achieved

Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team

Job Type : Full-time

Pay : RM1, RM2,900.00 per month

Language :

• Cantonese (Preferred)
• Bahasa (Preferred)

Work Location : Remote