Customer Service Specialist

Position : Customer Service

Language : Bilingual speaker, 3 Korean and 3 Japanese native speakers

Requirement : 3 Korean and 3 Japanese speaker

Timings : Mon-Fri (8am-5Pm OR 9am-6pm)

Education : Degree

Client : Multinational digital communications technology conglomerate corporation

Location : KL, Sentral

DOJ : Mid September

JD Details : Responsibilities-

Requirement : Degree / Diploma

Responsibilities-

Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs').

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.

Maintain basic knowledge of client products and / or services.

Prepare complete and accurate work including appropriately notating accounts as required.

Track, document and retrieve information in call tracking database.

Best Regards,

Arti Pal

Sr. Executive – Recruitment & Delivery (APAC)

LinkedIn : WA)

LANCESOFT

Purpose | People | Performance | Partnerships