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Customer Service Assistant ( Mandarin Speaker)
SCM Asia Sdn BhdShah Alam, Selangor, Malaysia30+ days ago
Job descriptionMonitor and manage orders across various eCommerce platforms such as Shopee, Lazada, Tiktok, Facebook. Ensure accurate order processing, fulfillment, and post-sales support. Assist in maintaining product listings, pricing, inventory synchronization, and promotional campaigns. Support the coordination between the customer service team and warehouse, logistics, and inventory teams. Assist with the integration of new eCommerce platforms, tools, or software (e.g., ERP, CRM, siteqiant) Identify and escalate technical or data issues related to platform integration. Coordinate with IT or tech vendors to ensure smooth communication between systems. Help document standard operating procedures (SOPs) and troubleshoot integration-related concerns. Candidates with SPM, Diploma, or a Bachelor\'s degree in Business, Communications, eCommerce, or a related field are preferred. 1–2 years of experience in customer service, preferably in eCommerce or online retail. Familiarity with major eCommerce platforms (e.g., Shopee, Lazada, Tiktok & Facebook). Basic understanding of system integration (ERP / OMS / CRM) is preferred. Excellent written and verbal communication skills in English, Mandarin, and Malay. Strong problem-solving abilities and attention to detail. Able to work flexible hours, including weekends and holidays as part of a rotating shift schedule. Team-oriented with a passion for delivering outstanding customer experiences. EPF, Socso & EIS Annual Leave Birthday Leave Medical Claim Bonus Company Trip Birthday Ang Pao Dental Claim Spectacle Claim Yearly Increments to upgrade your basic salary yearly & improve your lifestyle. Career Progression opportunities - you maybe able to get promotion easily.
Job Responsibility
Customer Support
- Respond to customer inquiries via facebook inquiries, and market place in a professional and timely manner (including weekends and holidays as part of a rotating shift schedule).
- Provide accurate information regarding sales, products, orders, payments, returns, and shipping.
- Resolve customer complaints or issues efficiently while maintaining a positive customer experience.
- Log and track customer issues, feedback, and recurring concerns for process improvement.
- Maintain service standards in line with company KPIs and SLAs.
eCommerce Operations Support
Platform & System Integration
Requirements
Job Benefits
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Customer Service Mandarin Speaker • Shah Alam, Selangor, Malaysia
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