OPERATION EXECUTIVE

As an Operation Executive in the Food & Beverage (F&B) industry, you will play a pivotal role in overseeing daily outlet operations, ensuring profitability, maintaining service standards and supporting team performance across multiple locations. You will be responsible for coordinating between management and outlet teams, maintaining compliance, and driving continuous improvement in service quality and operational efficiency.

Key Responsibilities

Ensure assigned outlets operate efficiently, profitably and in alignment with company standards.

Serve as a communication link between outlet teams and management.

Support and supervise the daily operations across all designated outlets.

Operations Management

• Train, motivate, supervise and evaluate F&B service staff according to company guidelines.
• Prepare and update training materials for new hires and existing team members.
• Conduct scheduled on-site training covering operational procedures and customer service standards.

Training & Team Development

Compliance & Administration

Performance Monitoring & Reporting

Expansion & Special Assignments

Daily responsibilities include ensuring each outlet is adequately staffed to support daily operations, managing manpower planning across outlets in line with labor cost guidelines, reviewing opening and closing reports from all outlets, and conducting outlet visits to review outlet cleanliness and overall condition, staff behavior and performance, product quality and consistency, stock availability and discrepancies, and any additional issues or operational concerns.

Weekly responsibilities include planning staff schedules based on outlet operational needs, compiling and reporting weekly labor cost data, and conducting monthly staff performance appraisals.

Job Requirements

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