HR Shared Services, Advisory and Operations - Senior Specialist

HR Shared Services, Advisory and Operations - Senior Specialist

The HR Advisory & Operations, Senior Specialist, is a key member of the Advisory & Operations team within the HR Shared Services Hub in Kuala Lumpur.

Responsibilities include resolving general HR inquiries from employees, managers, and HR colleagues (including BPs and COEs) that require minimal processing, triaging more complex or unclear requests to the appropriate functional teams, ensuring timely, accurate, and customer‑focused service delivery, and contributing to continuous improvement in inquiry handling processes.

Inquiry Resolution & Triage

• Respond to general HR inquiries from employees, managers, and HR colleagues across Business Units, ensuring accurate and timely resolution.
• Identify and triage unclear or complex requests to relevant functional teams (Payroll, Talent Acquisition, Data Management).
• Maintain records of inquiries and resolutions in the case management system.

Service Delivery & Quality

Other Operational Tasks

Do you have the relevant experience and skills?

Qualifications

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