SME Account Support

Posting Date : 25 Sep 2025 | Close Date : 24 Dec 2025 Job Responsibilities

SME Account Management : Oversee the operation of key SME accounts, ensuring customer needs and concerns are addressed promptly and effectively. Provide consultative services to drive business growth. Enhance Customer Satisfaction : Manage end-to-end project planning and execution, ensure the quality of services delivered, optimize project plans, and maintain regular communication with clients to ensure satisfaction. Identify and Resolve Project Issues : Facilitate cross-departmental collaboration to identify and resolve project challenges, providing actionable solutions to improve product operations. Assist in Pre-Sales and Sales : Support pre-sales activities by advancing Proof of Concept (POC) projects to ensure seamless execution and client satisfaction. Job Requirements

Education : Bachelor's degree or higher in Computer Science, Information Technology, Telecommunications, or related fields. Candidates with excellent qualifications may not be restricted by their major. Experience : Minimum of 3-5 years of relevant experience in pre-sales, post-sales, or the IT industry is preferred. Skills and Attributes : Strong sense of responsibility, team-oriented, proactive with a pursuit of excellence, and positive energy. Technical Knowledge : Strong learning ability with a basic understanding of networks and websites. Candidates with Linux skills, which will be considered an added advantage. Familiarity with network analysis tools, website optimization, and shell scripting is a plus. Communication and Coordination : Excellent communication and coordination skills with the ability to deliver exceptional service to clients and effectively promote cross-department collaboration. Project Management : Proven ability to decompose project goals, control project processes, and ensure successful implementation. Language Skills : Proficiency in Chinese is preferred. Sub Specialization : Information Technology; Others Type of Employment : Permanent Minimum Experience : Fresher Work Location : Kuala Lumpur

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