Senior Analyst, Performance Management

Job Title

Senior Analyst, Performance Management

Reports To

Senior Manager, Operation Resources Management

Role Purpose

To forecast, analyze, control, and produce the Operation Performance Report and represent BTW in division meetings for Below-the-Wing Management and formulate process improvement that complies with Business Rules, Standard Operating Procedures, Service Level Agreements, and Safety & Security regulations.

Key Accountability

• Enforce compliance with set standards by achieving high productivity and efficiency in manpower planning and rostering for analysts.
• To work together to achieve customer service objectives within the approved budget and the customer airlines' requirements.
• Prepare, produce and track an operations performance report regarding resources to meet ADS key operations performance targets.
• On-time performance
• Baggage Mishandling Target
• Supervise, control, and evaluate the operational performance and elevate non-conformities to the Business Unit for follow-up and improvement.
• Coordinate with BUs and other departments concerning resources and initiate actions in case the operation needs support for BCP.
• To validate business process functions based on the Daily Deliberation Review Meeting or Operation Review Meeting and ensure compliance with the ground handling manual.
• Perform any additional duties related to departmental roles as delegated by your supervisor and attend relevant meetings in their absence.

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