Customer Service Coordinator

We are seeking a committed and enthusiastic Customer Service Coordinator to join our team, based in Kota Kemuning, Shah Alam supporting operations for Mega Fortris Australia .

The successful candidate will be responsible for liaising with various production teams, coordinating freight logistics, and ensuring the delivery of exceptional customer service experiences. This position requires excellent communication skills, a strong customer-oriented mindset, and the ability to collaborate effectively across multiple teams.

KEY RESPONSIBILITIES

• Proactive and detail-oriented Coordinator with a strong focus on customer service and operational excellence.
• Experienced in managing client communications, orders, and logistics documentation to ensure seamless delivery.
• Skilled in coordinating across teams, suppliers, and stakeholders to meet project timelines and client expectations.
• Adept at handling accounts payable, debt follow-ups, and compliance documentation with accuracy and efficiency.
• Supports marketing and client engagement initiatives, including website updates and promotional materials.
• Strong problem-solving and communication skills, ensuring timely issue resolution and client satisfaction.
• Dedicated to delivering high-quality service and contributing to the continuous success of the organization.
• Maintain and review administrative, record, and information systems to ensure accuracy and efficiency.
• Identify opportunities to improve processes and procedures for greater effectiveness.
• Recommend and implement enhancements to streamline operations and support organizational performance.

WHO ARE WE LOOKING FOR?

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