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Asst. Manager
AEON Credit Service (M) BhdTaman Bukit Cheras, Kuala Lumpur, Malaysia9 hours ago
Job descriptionDiploma / Degree in relevant field (Finance, Business, Banking or equivalent). Minimum 5 years' experience in collection, credit management, or related financial services. Strong skills in communication, negotiation, problem solving, and customer service. Knowledge of BNM collection guidelines, Malaysian law, and credit / banking operations preferred. Leadership capability to supervise a team, manage under pressure, and ensure results. Proficient in Microsoft Office (Excel, Word, PowerPoint).
Responsibilities
- Lead and manage daily operations of AKPK accounts to achieve collection targets.
- Prepare and present AKPK reports to management with recommendations for improvement.
- Oversee issuance of release and settlement letters, ensuring compliance with company & BNM guidelines.
- Provide excellent customer service in handling AKPK-related enquiries (email, calls, documents).
- Support Section Head in collection strategies, staff supervision, and smooth operations.
- Coach and guide team members to deliver strong performance and meet KPIs.
Requirements
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Manager • Taman Bukit Cheras, Kuala Lumpur, Malaysia
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