中文客服 - Customer Support Executive - China

Your role at Xevera :

You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image.

你在 Xevera 的角色 :

你将为现有客户提供支持并解决问题,确保在各类沟通中提供卓越的服务。你将解答所有技术支持问题,处理客户需求,并维护公司良好的形象。要求中英文流利,具备强大的沟通能力和金融行业经验,能够迅速解决客户问题,提高客户满意度。

You will :

• Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
• Update clients on their request status accordingly.
• Verify documents submitted by clients within specific regions on an hourly basis.
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

What makes you a great fit :

What we offer along the way :

Your journey after applying :