MANAGER, COMMERCIAL TRAINING & SALES ENABLEMENT

Overview

We are Malaysia’s leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C), is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.

Role overview

The role will be responsible for developing and executing comprehensive training programs, collaterals and documentations related to B2B sales / solutions that empower our sales team to effectively engage with our customers, drive revenue growth, and achieve organization goals. The Commercial Training & Sales Enablement Manager will work closely with the Commercial Strategy, Partnership and Innovation team to support all sales initiatives to drive customer acquisition (both internal and external including channel, digital and partnership and customers training program to provide improve our retention, ARPU and customer satisfaction).

Responsibilities

• Develop and implement a strategic training plan to onboard new sales team members, sales channel, and partnership team, and continuously enhance the skills and knowledge of existing team members.
• Design, deliver and facilitate engaging training sessions, workshops and materials tailored to the needs of various sales roles including BDO, channel / resellers, Tele-marketing, solution sales and customers by segments.
• Conduct programmatic customers training online and a combination of face-to-face for high ARPU customers to ensure that customers know how to use our product and solution, this will require a close engagement with the customer success team.
• Collaborate with sales leadership, subject matter experts (Product Manager and Marketing team) to identify training needs, prioritize learning objectives and develop relevant content and resources.
• Create sales enablement tools and resources, including knowledge portal, sales playbook, product guides and competitive battle cards to support sales process and improve sales effectiveness & competitiveness.
• Evaluate the effectiveness of training programs through metrics and feedback from RSMs, RTL, TL, CSMs and relevant stakeholders, and incorporate relevant insights into our training approach.
• Partner with cross-functional teams, including product management, marketing, HR, customer success and contact center to ensure alignment and consistency in messaging and materials.
• Provide on-going coaching and support to sales team members, including regional training, role-playing exercises, and skill-building activities.
• Partner with legal, pre-sales, analytics and solution team to enable documentation, understanding of solution sales and processes for Commercial & Solution team.

What it takes to be successful

Qualifications

Work Experience

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