Customer Care Analyst I - (Global Business Services)

Customer Care Analyst I - (Global Business Services)

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Customer Care Analyst I - (Global Business Services)

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Kimberly-Clark Job Description Your Job You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. Role Overview & Primary Accountabilities Ensuring timely and accurate validation and processing of customer claims from all customers. Coordinate, follow-up and liaise with relevant Key Account Manager to ensure exception claims that require clarification and assistance from sales team are being closed and settled on timely manner. Manage and update status in Dispute cases to reflect latest action done. Provide recommendations to the business and develop processes that improve the efficiency of current manual processes within the claim’s payment area. Compile and review the weekly claims exception reports for all customers. Liaise with the relevant Customer Manager where action is required. Identify and make recommendations that optimize business processes and improve financial and internal controls and other business practices. Proactively work and collaborate with internal customers to ensure the type and quality of services provided support them in the achievement of their business objectives and efficiently provide the essential administrative support services to the organization. To attend to ad-hoc requests from internal / external Auditors on audit schedules and claims enquiries. Handle escalations in a professional and courteous manner and provide diligent follow-up with applicable customers as required. Acting as intermediary between Sales Team, Credit and Collections, and Finance Team for unusual enquiries and non-standard requests. Other Ad hoc reports and request from Management. Continuous Improvement Support the development of a culture of continuous improvement by supporting LEAN concepts, tools, and methodologies to eliminate waste in all its form. Work collaboratively with other team members to identify opportunities to streamline and improve department efficiency and participate in the implementation of those opportunities. About Us Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you. About You You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works : flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business. Essential Requirements

Degree in Accounting or Finance or related field. Minimum 1-3 years of relevant working experience and preferably in the same capacity. Sales exposure or experience is desirable. An independent, resilient and proactive person with a high degree of maturity, analytical skills, integrity & initiative. A good team player with good communication & interpersonal skills. Good command of written and oral English with strong interpersonal, negotiation & influencing skills. Knowledge of internal control procedures, policies and practices with strong Continuous Improvement (CI) mindset. Computer literate with good knowledge of Microsoft Office and computerized accounting software. Knowledge in SAP will be an added advantage. Experience in an FMCG industry is preferred. Having worked in a Shared Service Centre (SSC) would be an added advantage. Total Benefits Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see Great support for good health

with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment. Flexible Savings and spending accounts

to maximize health care options and stretch dollars when caring for yourself or dependents. Diverse income protection insurance options

to protect yourself and your family in case of illness, injury, or other unexpected events. Additional programs and support

to continue your education, adopt a child, relocate, or even find temporary childcare. Kimberly-Clark is a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

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