Customer Service Executive ( Mandarin Speaking)

Overview We are hiring for the

Customer Service Executive - Mandarin Speaker

role at

Limocab (M) Sdn Bhd . Location : Kuala Lumpur, Malaysia.

The selected candidate will be the first point of contact for customers, handling booking inquiries professionally and ensuring smooth communication between clients and the dispatch team. You will also support day-to-day operations and report to the Reservation Manager, who is authorized to act on all matters related to reservations.

Key Responsibilities

Handle bookings and customer inquiries via phone, email, and in person.

Relay accurate booking information to the dispatch team.

Confirm bookings with vehicle and driver details to customers.

Monitor and update drivers’ availability.

Maintain and update trip statuses in the system in real-time.

Ensure accurate record-keeping of all transactions and communications.

Analyze customer feedback and escalate issues to management.

Report incidents or complaints and assist in resolving discrepancies.

Coordinate driver assignments based on availability and fairness.

Support operational goals aligned with the company’s mission and vision.

Perform other relevant duties as assigned by management.

Qualifications

Able to speak and read Mandarin.

Diploma or equivalent; fresh graduates are welcome to apply.

Strong communication and interpersonal skills.

Able to work shifts, weekends, and public holidays.

Proactive and detail-oriented with strong organizational skills.

Comfortable working in a fast-paced, team-oriented environment.

Experience in transport / logistics or a similar field is a plus.

Job Benefits

Night shift Allowance

Transport Allowance

Laptop provided

Medical Leave, Medical Coverage or Claims

Annual Leave

Work location near Ampang Park LRT station

6 working days

EPF

SOCSO

SIP

Employment type

Full-time

Seniority level

Associate

Job function

Customer Service

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