Key Account Manager

Key point of contact for assigned accounts (Customers) with the business - Aligning and managing customer's requirements with internal parties and relevant 3

rd

parties, to ensure consistent growth in business volume and profitability.

Key Responsibilities

• Sales Budget : Setting and achieving sales budget for assigned customers based on approved DGP, explore all avenues to expand business and increase sales volume for the assigned customer.
• Stocks availability and fulfilment – record of CSL measurement
• Presentation : Use Market Trends, Data, Store Audits and competitor intelligence to develop NPD concepts that are market leading and suitable proposals.
• Quotations & customer contracts : Prepare quotes for customers, and prepare rationale for the cost breakdown to manage the negotiation tactics.
• Project Management via Key Data Schedules
• Key holder for all projects.
• Manage and keep track on product launching timeline by communicating and co-ordinating with customer & all relevant internal departments to ensure smooth product launching.
• Ensure that related customer queries are responded in a timely manner.
• Handle customer complaints and follow up with QA team closely to resolve cases.
• Overall portfolio / key account management :  including but not limited to regular customer performance review

Authorities

Relevant and Quantifiable Measures :

Relevant facts / figures relating to the job including number of direct reports, budgets)

Behavioural Competencies / Personal Characteristics :

echnical Competencies & Qualifications : (Experience and skills needed to do the job)