Customer Service

Key Responsibilities :

• Customer Interaction : Greet all incoming calls professionally and answer a timely manner.
• Order Management : Process and key in all orders using the Customer Service and Traffic Control system efficiently.
• Dispatch Coordination : Arrange pick-up orders and coordinate with relevant couriers for timely dispatch.
• Shipment Reception : Receive and log Lodge-In shipments from customers accurately.
• Tracing and Follow-Up : Enter tracing details into the Intranet system and ensure all tracing tasks are performed promptly, with regular customer updates until issues are resolved.
• Pre-Alert Handling : Arrange and follow up on all pre-alerts until issues are resolved.
• Reverse Charge Requests : Manage and follow up on reverse charge requests until resolved.
• Problem Shipments : Coordinate with shippers to resolve issues related to problem shipments.
• Reporting : Complete all required reports for management or relevant department timely, including daily cash and credit collection reports.

Qualifications :

• SPM or Diploma qualification. (Fresh graduates are encouraged to apply)
• Excellent interpersonal and communication skills, proficient in computer applications.
• Ability to work independently with minimal supervision, under pressure, and in a multitasking environment.

Please contact Ms Norsuhaila at for further information

Job Type : Temporary

Contract length : 3 months

Pay : From RM1,700.00 per month

Work Location : In person