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IT Support
Agensi Pekerjaan TalentConsult Sdn BhdKuala Lumpur Sentral Railway Station, Kuala Lumpur, Malaysia18 hours ago
Job descriptionEducation : Diploma in IT、Degree in IT、Computer Science, or related fields is also accepted. Experience : At least 6 months of relevant IT / Helpdesk / Customer Service experience (internship or full-time). Fresh graduates are welcom Advantage : Cantonese Strong communication and problem-solving skills with a customer service mindset Ability to troubleshoot and resolve technical issues effectively Handle inbound and outbound inquiries via phone, email, and chat related to IT and product support Provide first-level troubleshooting and guide customers on technical issues for smartphones, laptops, wearables, and accessories Assist customers with installation, configuration, and after-sales issues Escalate unresolved technical cases to higher support teams, ensuring timely resolution Provide feedback on tools, resources, and procedures to enhance support efficiency Manage customer escalations and ensure issues are tracked and followed up Maintain professionalism and deliver a high standard of customer service Communicate politely and effectively with customers, ensuring customer satisfaction KPI incentives & performance allowances Multinational company with a supportive and collaborative culture Office locations close to shopping malls and public transport Professional training and structured career advancement opportunities Medical coverage & insurance
Job Details
- Location : KL Sentral
- Working Hours : 5 days per week, 9 hours per day ( including weekends and public holidays)
- Salary : Basic + KPI + Allowances (depending on interview performance, academic qualifications, and experience)
- Benefits : EPF, SOCSO, EIS, Annual Leave, Medical Leave
Requirements
Languages :
Mandatory : Mandarin & English
Skills :
Duties and Responsibilities
Benefits
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It Support • Kuala Lumpur Sentral Railway Station, Kuala Lumpur, Malaysia
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