Customer Service Agent

Customer Service Agent (Careline Support)

Location : Petaling Jaya

Key Responsibilities :

Handle transport-related inquiries via calls, chat & email

Provide accurate info & solutions to customers

Resolve complaints & escalate when needed

Work with team to ensure smooth operations

Requirements :

Experience in customer service (preferred)

Good English (Mandarin is an advantage)

English & BM required

Strong communication & multitasking skills

Willing to work shifts (8AM – 12AM), weekends & PH (MY / SG)

Rotational day-off

Job Type : Contract

Contract length : 12 months

Pay : RM3, RM3,800.00 per month

Benefits :

• Health insurance
• Opportunities for promotion
• Professional development

Work Location : In person