Tour Coordinator

Join to apply for the Tour Coordinator role at Golden Destinations by ICE HOLIDAYS Sdn Bhd

Job Description

Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, specializing in providing customized travel packages to partners across the ASEAN region.

Job Responsibility

• Tour Planning : Organize and manage customized tours for B2B clients, covering travel arrangements, accommodations, transport, and activities based on client needs.
• Supplier Management : Build and maintain strong relationships with hotels, transport providers, local guides, and other vendors to ensure quality service and competitive rates.
• Booking Oversight : Handle all tour-related bookings accurately and on time, including accommodations, transport, and activities.
• Itinerary Preparation : Create clear and detailed itineraries to ensure well-organized and enjoyable client experiences.
• Quality Assurance : Monitor ongoing tours to ensure smooth execution and promptly resolve any issues.
• Client Liaison : Act as the main contact point for clients, offering support before and during the tour, and addressing inquiries or concerns.
• Documentation : Maintain all necessary travel documents such as itineraries, contracts, invoices, and reports.
• Team Support : Assist with event coordination, marketing campaigns, and other tour-related activities.
• Budget Tracking : Manage tour budgets to control costs and maintain profitability.
• Feedback & Improvement : Collect and review post-tour feedback to enhance future offerings.
• General Support : Assist with ad-hoc tasks and special projects as needed by management.

Job Requirements

Job Benefits

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