Client Support Officer – Fund Administration (12 months Contract)

Overview

CACEIS Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximize efficiencies across times zones and supports a 22 / 5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centre of excellence’ and to implement / leverage standard processes globally.

Region : APAC

Working Hour : 9am - 6pm

What will you do?

• Point of contact for servicing clients and interacting with the market and other providers
• Govern overall service delivery to clients, drive improvement of service quality
• Perform proactive servicing for a designated portfolio of dedicated product base
• Fostering a client centric mindset throughout the teams
• Document opportunities, prioritize and lead enhancements to Client Experience, thereby support client satisfaction objectives
• Contributes to projects aimed at optimizing business performance (processes, equipment, information, systems, etc.)

Ethics, Compliance & CSR

Others

What do you need to succeed?

Must-have

Nice-to have

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Unlock job insights

Salary match Number of applicants Skills match

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CACEIS Malaysia has been a cornerstone of asset servicing since 2008, now a trusted hub of operational excellence within the global CACEIS network. Located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe including Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients.

Perks and benefits include Medical, Education support, Dental, Sports (e.g. Gym), Parking Allowance, Shift Allowance, Optical benefits.

What can I earn as a Customer Support Officer

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