Product Manager - Onboarding and Identity Management

Overview

Product Manager - Onboarding and Identity Management – Ryt Bank, Kuala Lumpur, Malaysia

We are looking for a driven and detail-oriented Product Manager - Onboarding and Identity Management to join our Customer Pod and focus on the customer identity and onboarding journey. This role is critical in shaping how users first experience our bank, from signing up and verifying their identity to clearing risk checks and becoming active customers. You will work closely with product, engineering, risk, compliance, and external vendors to build a seamless, secure, and scalable onboarding experience. You’ll also be expected to run small experiments to improve conversion, usability, and operational efficiency. This is a hands-on role that offers strong learning opportunities and end-to-end ownership in a regulated product environment.

Key Responsibilities

• Own the Customer Onboarding Journey

Manage the end-to-end flow, including profile creation, eKYC, AML screening, Enhanced Due Diligence (EDD), and Credit Transfer Verification (CTV).

Act as the day-to-day owner for onboarding vendors (e.g., eKYC and AML providers), monitoring performance and driving improvements.

Track and report on key funnel KPIs (conversion, verification pass rate, onboarding speed, and drop-offs).

Take ownership for the overall readiness of onboarding features, making sure what ships reflects both user and regulatory requirements.

What We\'re Looking For

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