Senior Engagement Manager, ASEAN Professional Services

The Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is looking for Senior Engagement Managers (EM) to lead AWS consultants, partner and client teams in delivering complex IT transformation programs. EMs manage and deliver implementation of AWS cloud products and services that enable our customers to realize their business objectives.

AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and technical skills for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.

A Senior EM leads across the full customer lifecycle to realize the business outcomes of an IT transformation program, including : 1) pre‑sales support in solutioning and deal shaping, 2) effort estimation and proposal build to ensure feasibility of implementation, 3) customer and partner management during program delivery, and 4) ownership of engagement outcomes and aligned to customer business outcomes.

Senior EM candidates come with hands‑on experience planning and executing professional services programs. They possess deep knowledge of project management best practices and how to apply them in an effective yet pragmatic way across large, complex projects, including solid understanding of technology principles and services such as infrastructure, business applications, data management, security, application platforms and consumer‑facing technology.

Key job responsibilities

Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.

Assist customers to envision strategic objectives and implement solutions with multiple business and technical interdependencies.

Own & lead multi‑workstream engagements across technical implementation & people change management. Establish and execute strong control and governance that drives operational excellence. Operates effectively within a matrix organizational structure.

Take ownership of projects, understand the project's business & technical objective & context. Manage effectively under pressure, prioritize tasks, and handle unexpected challenges. Foresee / identify & manage issues, risks, decisions, and action items to meet deadlines.

Interface with various customer, partner and internal AWS stakeholders, from C‑level executives to project‑level resources, managing their expectation by leveraging his / her written and verbal communication skills.

Drives engagement to closure & achieve intended business objective navigating acceptance conditions, project constraints, contractual scope, financials, and timeline, showing business & financial acumen.

Look for ways to drive process efficiencies and effectiveness. Define and share EM best practices across teams. Understand principles of change management and transformation.

Act as a team player who effectively integrates, motivates and builds relationships.

About the team

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

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• 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
• 7+ years of leading and delivering enterprise-level IT engagements experience
• Bachelor's degree in STEM field
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
• Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
• Experience in delivering enterprise-level IT engagements- 5+ years of delivering customer engagements in a professional services role experience
• active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• AWS certification
• Experience in delivering customer engagements in a professional services role
• Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent

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