Customer Service Specialist_Normal Shifts

Customer Service Specialist_Normal Shifts

Hours of Operation : 9 am to 6 pm (Day Off Rotate)

Education : SPM and above

Salary Range : RM4000 - RM4500 + KPI Allowance max up to RM300

Min. Requirements :

• 2 years CS experience with good Mandarin language
• Good Negotiation skills in retention, sales and port-in / out - Familiar with telco product and knowledge in handling retention customers.
• Communication skills : Excellent verbal and written communication skills are essential for a customer service representative.
• Customer service skills : A friendly and patient demeanor is required, along with strong problem-solving skills to assist customers in resolving issues.
• Computer skills : Basic computer skills are required, including proficiency in Microsoft Office and the ability to learn new software quickly.
• Time management skills : Strong time management skills are important to manage multiple customer inquiries simultaneously and meet customer service targets.
• Sales skills : Some customer service representatives may be required to upsell or cross-sell products and services.
• Experience in telco industry and serving Singapore market will be an added advantage.

What’s on offer :

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries : Outsourcing and Offshoring Consulting

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