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Operation & Customer Service Executive

ECENTRA SDN BHDKuala Lumpur, Kuala Lumpur, Malaysia

13 hours ago

Job description

Key Responsibilities :

Operations Support

Coordinate order processing and delivery schedules
Monitor inventory levels and assist in stock management
Liaise with warehouse / logistics teams to ensure timely fulfilment
Assist in updating order tracking and shipment records
Support ad hoc tasks from marketing or operations team

Customer Service

Handle customer enquiries via WhatsApp, social media, email & calls

Provide accurate product information and resolve issues efficiently

Manage order tracking, return / exchange processes, and feedback

Maintain high customer satisfaction with timely and professional responses

Requirements :

SPM graduate

Fresh graduates are welcome to apply; relevant experience is a plus

Able to communicate in English, Malay and Chinese (A lot of Chinese customer, Mandarin is a bonus)

Comfortable using basic digital tools (Excel, Google Sheets, messaging platforms)

Friendly, responsible, and a good team player

Able to work independently and handle fast-paced situations

Job Type : Full-time

Pay : RM2, RM4,000.00 per month

Benefits :

Maternity leave

Opportunities for promotion

Professional development

Experience :

Digital Marketing : 1 year (Preferred)

Language :

Chinese, Malay and English (Required)

Work Location : In person

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Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia

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