Responsibilities :
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
Requirements :
Candidate must possess at least a SPM, Diploma or DegreeRequired language(s) : English (able to converse in Mandarin will be an added advantage)Minimum 1 year of working experience in the service industry will be an added advantage for this position.Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full training is providedApplicant must be willing to work on rotational shifts and off dayApplicant must be willing to work in Ara Damansara, SelangorBenefits :
5 working days in a weekEPF & SOCSOSick leaveAnnual leaveQuarterly staff recognition and appreciationStages of Promotion level : Customer Service Executive >Senior Customer Service Executive >
Team Leader >
Senior Team Leader >
Assistant Manager >
Manager >
Senior Manager
IJP – Internal job program. Opportunity to transfer to other departments (E.g., Finance, Human Resource and etc.)Job Type : Contract
Contract length : 24 months
Pay : From RM2,500.00 per month
Benefits :
Opportunities for promotionProfessional developmentWork Location : In person
Expected Start Date : 09 / 15 / 2025