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Admin & Customer Service (6 months Contract) - Subang

Admin & Customer Service (6 months Contract) - Subang

Rentokil InitialShah Alam, Selangor, Malaysia
30+ days ago
Job description

Overview

Rentokil Initial : We are looking for a motivated, dynamic Service Planner, also known as Admin & Customer Service (3 months Contract) to join our team. Your responsibilities will be to plan customer’s service appointments, assign and coordinate with the service team to create an optimal service schedule.

To help achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands-on assistance from the Service and Operations Team.

In this role you will be responsible for :

  • Plan customers’ service appointments and coordinate with the service team to create optimal schedules
  • Ensure all data is input onto the in-house system accurately and efficiently
  • Follow up with the service team to ensure no service backlogs
  • Analyse service team capacity data for service schedule improvement
  • Attend monthly stock take and prepare stock closing reports
  • Compile service reports and invoice to customer upon request
  • Prepare monthly reports

The ideal candidate will possess :

  • Minimum Diploma / Degree holder in any field
  • Minimum 2 years experience in capacity analyses and service scheduling
  • Good communication skills and the ability to communicate fluently on the phone
  • Good planning and organisational skills with attention to detail
  • Ability to prioritise tasks with effective time management
  • Able to handle timelines without affecting quality of work
  • Customer-oriented
  • Result-driven
  • Employment of foreigners is subject to local authorities approval and subject to their visa application
  • Highly Desirable :

  • Excellent attention to detail and negotiation skills
  • Ability to multitask
  • Versatility to build rapport with people at all levels
  • Multilingual in both verbal and written English and Bahasa Malaysia; ability to converse in other local dialects is an added advantage
  • Commercially focused acumen
  • Rewards and Benefits

  • Attractive base salary
  • Out-patient
  • EPF, SOSCO & EIS
  • Annual leave
  • Employee Referral Program (ERP)
  • You will be welcomed into a friendly, robust and competitive team that is highly motivated and focused on achieving goals and results. You will be given full product training, with hands-on assistance from the Operations and Service Team.

    Equal Opportunities

    Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity, creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

    Location of this branch

    Rentokil Initial (M) Sdn Bhd

    Unit 8-1, Level 8, Tower 8, UOA Business Park

    No. 1, Jalan Pengaturcara U1 / 51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan

    (Connected to Subang LRT station)

    #J-18808-Ljbffr

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    Customer Service • Shah Alam, Selangor, Malaysia

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